At ZIBOARA, we carefully pack every order to ensure that our products reach you in the best possible condition.
As our products are primarily food items, we generally do not accept returns once an order has been delivered.
However, if you receive a damaged, incorrect, defective, or expired product, please contact us within 48 hours of delivery at:
Please provide your order number and clear photos/videos of the product and packaging so that we can review the issue.
After verification, ZIBOARA may offer a replacement or refund, depending on the nature of the issue.
Non-Returnable Products
Returns or refunds are generally not available for:
- Products that have been opened or consumed
- Products damaged due to improper storage or handling after delivery
- Change-of-mind purchases
- Products returned without prior approval
Refunds
Approved refunds will be processed through the applicable payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
For any return or refund queries:
Email: hello@ziboara.com
ZIBOARA reserves the right to verify each return or refund request before approving it.