Welcome to ZIBOARA. These Terms & Conditions govern your use of ziboara.com and your purchase of products from our website. By using our website or placing an order, you agree to these terms.
1. About ZIBOARA
ZIBOARA is a food and grocery brand offering selected food products through its website.
We may update our products, prices, availability, website content, and services from time to time.
2. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, ingredients, quantities, and other information displayed on our website are accurate.
Product images are for representation purposes and actual packaging or appearance may vary.
Customers should always check the product label, ingredients, allergen information, nutritional information, storage instructions, and other details on the actual packaging before consuming a product.
Where applicable, food information displayed online will be provided in accordance with applicable food-safety and labelling requirements.
3. Prices & Availability
All prices displayed on the website are subject to change without prior notice.
Products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product availability.
Applicable taxes and delivery charges, where applicable, will be communicated before order confirmation.
If an obvious pricing or product-information error occurs, we reserve the right to correct the error or cancel the affected order.
4. Orders & Order Confirmation
Submitting an order request does not automatically guarantee acceptance.
An order is considered confirmed only after ZIBOARA accepts and verifies the order.
We may cancel or refuse an order in circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorized activity
- Delivery limitations
- Circumstances beyond our reasonable control
If we cancel an order after receiving payment, any eligible refund will be handled according to our Return & Refund Policy.
5. Payments
At present, ZIBOARA may confirm orders through the payment options made available to customers during the ordering process.
Where online payment is offered, payments may be processed through third-party payment providers.
Customers are responsible for providing accurate information required to complete an order or payment.
ZIBOARA does not ask customers to share sensitive banking credentials, passwords, OTPs, CVVs, or UPI PINs with us.
6. Shipping & Delivery
We aim to deliver orders within the estimated timeframe communicated to the customer.
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Logistics and courier operations
- Weather conditions
- Holidays
- High order volumes
- Circumstances beyond our reasonable control
Customers are responsible for providing a complete and accurate delivery address and contact number.
If delivery cannot be completed because of incorrect information, an unavailable recipient, or other circumstances attributable to the customer, additional delivery arrangements or charges may apply.
7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Cancellation can only be accepted if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
8. Returns & Refunds
As ZIBOARA primarily sells food products, returns are generally not accepted after delivery.
If you receive a:
- Damaged product
- Incorrect product
- Defective product
- Expired product
please contact us within 48 hours of delivery.
Please provide your order number and clear photographs or videos of the product and packaging where required.
After verification, ZIBOARA may provide a replacement or refund depending on the nature of the issue.
Products that have been opened, consumed, improperly stored, or damaged after delivery may not qualify for a return or refund.
9. Food Safety & Storage
Customers are responsible for following the storage and handling instructions provided on the product packaging.
Once a product has been delivered, ZIBOARA cannot be responsible for quality or spoilage issues caused by improper storage or handling by the customer.
Do not consume a product if its packaging appears damaged, tampered with, or otherwise unsafe.
10. Allergies & Ingredients
Customers are responsible for reviewing the ingredients and allergen information provided on the product packaging before consumption.
If you have a food allergy, intolerance, or specific dietary requirement, please review the product information carefully before purchasing or consuming the product.
11. Shipping & Product Restrictions
Certain products may have specific storage, handling, delivery, or availability requirements.
We may restrict delivery of certain products to particular locations where required due to product characteristics, logistics, applicable law, or operational limitations.
12. Disclaimer
We make reasonable efforts to keep our website information accurate and updated.
However, we do not guarantee that the website will always be completely free from errors, interruptions, or inaccuracies.
Website images are for representation purposes and may differ from the actual product or packaging.
Information provided on the website does not replace the information printed on the actual product packaging.
13. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt unauthorized access to our website or systems.
- Interfere with website security or functionality.
- Copy or misuse website content without permission.
- Submit false or misleading information.
- Use automated methods to improperly access or collect website content.
14. Intellectual Property
The ZIBOARA name, logo, product images, graphics, designs, text, product descriptions, and other website content are owned by or licensed to ZIBOARA unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.
15. Privacy
We collect and use personal information such as name, contact details, delivery information, and order details only as reasonably necessary to operate our website, process orders, provide customer support, and meet applicable legal requirements.
For more information, please refer to our Privacy Policy.
16. Third-Party Services
Our website may use third-party services such as payment providers, delivery partners, hosting providers, analytics services, and communication services.
These third parties may have their own terms and privacy policies. ZIBOARA is not responsible for policies or practices outside our reasonable control.
17. Limitation of Liability
ZIBOARA takes reasonable care to provide accurate information and reliable products and services.
However, we are not responsible for delays, interruptions, losses, or damages caused by circumstances beyond our reasonable control, including natural events, transportation disruptions, technical failures, courier delays, or third-party service interruptions.
To the extent permitted by applicable law, ZIBOARA’s liability relating to an affected product or order will be limited to the amount paid for that product or order.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, products, services, technology, or applicable laws.
The updated version will be published on this page with a revised effective date.
19. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India.
20. Contact Us
For questions regarding orders, payments, shipping, cancellations, returns, refunds, products, or these Terms & Conditions, contact us:
ZIBOARA
Website: ziboara.com
Email: hello@ziboara.com
Last Updated: 30 August 2026